Customer Experience (CX) Strategy

by Atlas Solutions Group

Deliver exceptional customer experiences.

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Description

Atlas Solutions Group manages and supports an unified customer experience platform to help you deliver an amazing experience to every customer across all stages of their lifecycle and convert them into brand advocates.

Omnichannel Engagement
Today’s clients are ready to be engaged across various channels. Bridge the gap between your sales, marketing, and support teams with Atlas. Provide the best customer experience across every channel: phone, email, live chat, surveys, and social media.

Inter-team Communication
Give your customer-facing teams the flexibility to collaborate in real time and communicate deliverables across departments. Atlas gives your teams access to a shared customer database and real-time messaging tools so that every team member can work together to deliver a consistent customer experience before, during, and after a sale.

Insights and Intelligence
Customer insight is key to provide positive customer experiences. Atlas helps your customer-facing teams gather information and derive insights from the many touchpoints of today’s complex customer lifecycle.

Productivity
We define productivity as improving your business processes and making them easy. From prospect to payment and everything in between, Atlas helps you turn your complex business processes into automated, efficient workflows. Improve every part of your business across all your departments, and keep your teams working efficiently.

Mobility
Atlas offers a full range of mobile apps to help your teams stay informed, ready to engage customers, and make decisions on the go.

Unified Administration and Setup
Have your team up and running from day one, with minimal implementation time and cost. Systematically manage your teams however they scale over time, with features like a centralized admin panel and single billing cycle.

Our Approach

Atlas implements the six key areas of the digital customer experience:

  1. Reachability
  2. Service convenience
  3. Purchase convenience
  4. Personalization
  5. Simplicity and ease of use
  6. Channel flexibility

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Atlas Solutions Group

Atlas Solutions Group is a global management consulting firm powered by our B2B network. Our network enables brands to discover and showcase B2B solutions. Brands broadcast their insights to engage stakeholders on a global scale. Atlas then leverages our expertise to deliver the right solutions for the right project at the right time.