Deep skills and experience (1/10)

Any managed services provider should, as a baseline, have skills that go beyond basic operating system maintenance and availability management. Ask about skill levels related to managing change, virtualization, high availability, middleware and databases, multiple network technologies, cross-platform integration, mobility, security and, of course, cloud technologies. Go beyond the basic questions about certifications and headcount. Ask about scalability and availability of staff with specialized skill sets, how specialists are organized and share knowledge, and how best practices are communicated. By the same token, a managed services provider should have deep expertise across all delivery models, including not only managed services and cloud but also traditional IT and strategic outsourcing. In this way the provider can help you achieve an integrated multisourcing strategy—in-house, managed services, outsourcing and cloud—structured to meet your needs.


Written by Atlas Solutions Group

Atlas Solutions Group is a global management consulting firm powered by our B2B network. Our network enables brands to discover and showcase B2B solutions. Brands broadcast their insights to engage stakeholders on a global scale. Atlas then leverages our expertise to deliver the right solutions for the right project at the right time.

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