Consistent processes and consolidated service visibility (4/10)

Consistent service delivery is built on consistent processes that are clearly scripted and employ a repeatable methodology. Your services provider should be willing to share examples of policy and process documentation and explain how they are replicated across multiple delivery centers. Similarly, a services provider should have a knowledge management system that enables staff from any location to access historical problem and resolution information. Also important is the means by which the services provider gives you visibility into the health of your infrastructure and the performance of your managed services. Look for a security-rich, web-based portal that consolidates related services into a single dashboard with access to real-time service visibility, online tools for managing services and flexible reporting capabilities.

Veteran

Written by Atlas Solutions Group

Atlas Solutions Group is a global management consulting firm powered by our B2B network. Our network enables brands to discover and showcase B2B solutions. Brands broadcast their insights to engage stakeholders on a global scale. Atlas then leverages our expertise to deliver the right solutions for the right project at the right time.

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Alignment with industry best practices and ITIL standards

Support for multivendor, multicloud environments