Alignment with industry best practices and ITIL standards (3/10)

A key to achieving a more reliable, highly available IT infrastructure is to optimize IT management. A services provider should employ industry best practices in managing your IT resources—in particular, aligning with the ITIL approach to IT service management. ITIL best practices encompass problem, incident, event, change, configuration, inventory, capacity and performance management as well as reporting. Best practices for transitioning from in-house to the provider’s management system are also a critical area to explore.

Veteran

Written by Atlas Solutions Group

Atlas Solutions Group is a global management consulting firm powered by our B2B network. Our network enables brands to discover and showcase B2B solutions. Brands broadcast their insights to engage stakeholders on a global scale. Atlas then leverages our expertise to deliver the right solutions for the right project at the right time.

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Proactive, technology-based approach

Consistent processes and consolidated service visibility